Dear Brittmoore Animal Hospital friends,
We at Brittmoore Animal Hospital are concerned about your health as well as that of your pets.
As we learn more about the impact of the COVID-19 (coronavirus), your Brittmoore team would like to inform you about what we're doing to protect the health and safety of you and the BAH staff.
We are currently open our normal days and hours. We remain committed to serving your pet's needs, but we will be serving it in a more safe environment for you and our staff. So there have been a few changes in our delivery of services.
We would also like to ask our valued clients to please stay home if you are feeling ill, have traveled to a high-risk area, or have been in contact with anyone who has been diagnosed with COVID-19. We will happily reschedule your appointment when you are well.
Now offering curbside service.
In an effort to keep everyone – you, your pet, and our staff – safe and healthy, we will be providing curbside service to our clients, for both pets with appointments and also for picking up supplies like food and medication. Please call us upon your arrival, and we will send a team member to retrieve your pet from your car and bring your pet inside and/or to bring you your items for purchase.
Clients will no longer be coming into the facility, to reduce the risk of exposing you or our staff to COVID-19. We have streamlined our flow to make this new system smooth for all involved. Feedback so far has been positive.
Remember - everyone needs an appointment to make our scheduling safe and effective. |
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Here is How it Works...
APPOINTMENTS & DROP-OFFS
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- Call the office at (713) 468-8253 for an appointment. The receptionist will email appropriate forms to your updated email address for you to either fill out and email back to bahreception@gmail.com or bring with you the day of your appointment. You will be asked your preferred form of payment. ABH is encouraging credit cards at this time.
- When you arrive, park on the Church Street side of the hospital. The parkings spaces are numbered. Call the office to notify the receptionist that you have arrived and provide the number you are parked in.
- The veterinary technician (VT) will come to your car to take your pet inside the facility to see your doctor. The VT will also hand you a sanitized Samsung tablet for you to be able to communicate with the doctor. You do not have to do anything with the tablet. The doctor will call you and control your device from their end. We have the capability to share radiographs and ultrasounds.
- When the appointment is completed, the VT will bring your pet and any medications or Rabies tag to you and retrieve the tablet. The receptionist will call you immediately to take your credit card payment over the phone or the receptionist will be available to come to your car if you prefer to swipe your card. Your invoice will be emailed to you.
- Please note: We will not be able to service aggressive pets at this time.
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| PICK-UP PRESCRIPTIONS & DIETS |
- Prescriptions can be requested by phone, our website on the Pharmacy page, your PetSites account, and Facebook for your convenience.
- We are also offering curbside service for prescription and diet foods in the parking lot facing Brittmoore Rd. Call the office when you arrive to notify the receptionist you are here.
- Payment will be taken over the phone or a receptionist will bring a credit card reader to you if you prefer.
- Receptionist will bring your supplies to your car. If you pay in advance, your invoice will be given at this time. If you pay when you arrive, your invoice will be emailed.
- BAH offers a USPS service for most prescription medications and the fee is minimal for most areas of delivery. This is a pre-paid service before it is processed. Please have your credit card available. BAH is not responsible if the USPS misplaces your order.
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| C-SECTIONS OVERNIGHT |
- Call the pager as usual. The doctor on call should call you back. If you do not receive a returned call, call an Emergency Clinic.
- When you arrive, call the pager to notify the doctor that you have arrived.
- Your pet will be escorted into the facility by a staff member while you wait in your car.
- The doctor will call your provided cell phone to discuss your pet's c-section.
- The technician will take your payment over the phone with a credit card or will bring a credit card reader to you in your car. The invoice will be emailed to you the next business day by one of our receptionists.
- The technician will then bring your pet and prescriptions to your car.
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We have always had extensive daily cleaning protocols that keep our facilities clean and sanitary. In addition to our regular cleaning we have also added additional disinfecting protocols for extra protection, per the CDC's recommendations. We are following CDC recommendations on hand hygiene, social distancing, and staying home when sick. We have asked our staff to refrain from shaking hands, and try to maintain a safe distance (3-6 feet) from clients during visits.
Your health and well-being are of great importance to us and we appreciate your cooperation as we all work together to stay healthy. We will continue to keep you updated on the operations of the hospital as the situation evolves.
Please do not hesitate to reach out to us if you have any questions or concerns. We're here for you and your family pets. We wish you and your family well during this time. Thank you for being part of the Brittmoore family.
For additional information on COVID-19 for pet owners, we recommend this article:
Veterinary Partner COVID-19 FAQ for Pet Owners
Sincerely,
The Brittmoore team
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